Terms of Service

1. Agreement and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the AgentQure platform, including all web applications, mobile applications, and related services (collectively, the “Platform”) provided by Quamar Brothers Healthcare Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at The Vue, SN 19/1/2/ 3/5/6 12/4 Kondhwa, Pune, Maharashtra, 411048, India, (“AgentQure,” “we,” “us,” or “our”).

By accessing, registering for, or using the Platform, you (“User,” “you,” or “your”) agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.

FOR HEALTHCARE PROFESSIONALS: By using this Platform, you represent that you are a licensed healthcare professional authorized to practice in your jurisdiction and that you will comply with all applicable medical practice standards and regulations.

2. Description of Services

AgentQure provides AI-powered healthcare technology solutions including:

Laboratory Information Management System (LIMS) for pathology labs
Electronic Medical Records (EMR) system for healthcare providers
Patient engagement mobile applications
Healthcare analytics and reporting tools
Integration services with medical devices and third-party systems

IMPORTANT DISCLAIMER: AgentQure provides technology platforms and tools only. We do not provide medical advice, diagnoses, treatments, or healthcare services. All medical decisions and patient care remain the sole responsibility of licensed healthcare professionals.

3. User Registration and Accounts

3.1 Registration Requirements

To access certain features of the Platform, you must register and create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your account information
Keep your login credentials secure and confidential
Be responsible for all activities under your account
Notify us immediately of any unauthorized use

3.2 Healthcare Professional Verification

Healthcare professionals must provide valid licensing credentials and maintain current professional standing. We reserve the right to verify credentials and suspend accounts for non-compliance.

3.3 Account Termination

We may suspend or terminate your account at any time for violation of these Terms, illegal activities, or breach of professional standards.

4. Acceptable Use and Restrictions

4.1 Permitted Use

You may use the Platform solely for legitimate healthcare-related purposes in compliance with applicable laws and professional standards.

4.2 Prohibited Activities

You agree not to:

Use the Platform for any illegal or unauthorized purpose
Interfere with or disrupt the Platform’s functionality
Attempt to gain unauthorized access to any systems or data
Share login credentials with unauthorized persons
Upload malicious code, viruses, or harmful content
Violate any applicable healthcare regulations or professional standards
Use the Platform to provide unlicensed medical services
Misrepresent your credentials or qualifications

4.3 Data Integrity

Users are solely responsible for the accuracy, completeness, and legitimacy of all data entered into the Platform. AgentQure assumes no responsibility for data accuracy or clinical decisions based on Platform data.

5. Healthcare Data and Compliance

5.1 Healthcare Data Handling

The Platform processes sensitive healthcare information. By using the Platform, you acknowledge that:

You have appropriate authority to access and process such data
You will comply with all applicable data protection laws
You are responsible for obtaining necessary patient consents
You will maintain appropriate security measures for data access

5.2 Regulatory Compliance

Users must ensure compliance with applicable healthcare regulations including:

Information Technology Act, 2000 and rules thereunder
Digital Personal Data Protection Act, 2023
Medical Council of India regulations
State and local healthcare regulations
International regulations where applicable (HIPAA, GDPR, etc.)

5.3 Professional Responsibilities

Healthcare professionals using the Platform must:

Maintain professional licensing and credentials
Follow applicable medical practice standards
Ensure appropriate clinical oversight of all healthcare activities
Maintain patient confidentiality per professional standards

6. Intellectual Property Rights

6.1 AgentQure IP

The Platform, including all software, content, trademarks, and intellectual property, is owned by AgentQure or its licensors. You receive only a limited license to use the Platform as described herein.

6.2 User Data

You retain ownership of data you upload to the Platform, subject to the rights you grant us under these Terms and our Privacy Policy. You grant us a license to use such data to provide Platform services and improve our offerings.

6.3 Feedback

Any feedback, suggestions, or improvements you provide may be used by AgentQure without compensation or acknowledgment.

7. Service Availability and Modifications

7.1 Service Evolution

AgentQure is a growing platform with evolving features. We may:

Add, modify, or discontinue features or services
Update the Platform interface and functionality
Change pricing or service plans
Introduce new products or services

7.2 Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. The Platform may experience downtime for maintenance, updates, or technical issues.

7.3 Beta Features

Some Platform features may be offered in beta or testing phases. These features are provided “as-is” with limited support and may contain bugs or limitations.

8. Payment Terms

8.1 Subscription Fees

Paid services require subscription fees as specified in your service agreement. Fees are due in advance and are non-refundable except as expressly stated.

8.2 Payment Processing

Payments are processed through secure third-party payment processors. You authorize us to charge your designated payment method.

8.3 Tax Responsibility

You are responsible for all applicable taxes related to your use of paid services.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you consent to such collection and use.

10. Warranties and Disclaimers

10.1 Platform Disclaimer

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Healthcare Disclaimer

AGENTQURE IS NOT A HEALTHCARE PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE PLATFORM IS A TECHNOLOGY TOOL ONLY. ALL HEALTHCARE DECISIONS REMAIN THE RESPONSIBILITY OF QUALIFIED HEALTHCARE PROFESSIONALS.

10.3 Data Accuracy

WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY DATA ON THE PLATFORM. USERS ARE SOLELY RESPONSIBLE FOR VERIFYING DATA ACCURACY BEFORE MAKING CLINICAL DECISIONS.

11. Limitation of Liability

11.1 Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTQURE’S TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE PLATFORM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PLATFORM SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM.

11.2 Excluded Damages

IN NO EVENT SHALL AGENTQURE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.

11.3 Healthcare Limitations

AGENTQURE SHALL NOT BE LIABLE FOR ANY HEALTHCARE OUTCOMES, MEDICAL DECISIONS, OR CLINICAL CONSEQUENCES ARISING FROM PLATFORM USE. ALL SUCH RESPONSIBILITY REMAINS WITH HEALTHCARE PROFESSIONALS AND INSTITUTIONS.

12. Indemnification

You agree to defend, indemnify, and hold harmless AgentQure and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

Your use of the Platform
Your violation of these Terms
Your violation of applicable laws or regulations
Any healthcare services you provide using the Platform
Any data you upload or process through the Platform

13. Termination

13.1 Termination by You

You may terminate your account at any time by following the account closure process or contacting support.

13.2 Termination by Us

We may terminate or suspend your access immediately for violations of these Terms, illegal activity, or other just cause.

13.3 Effect of Termination

Upon termination, your right to use the Platform ceases. We will handle your data according to our Privacy Policy and applicable law.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, India.

14.3 Arbitration

For disputes involving amounts over INR 5,00,000, parties agree to binding arbitration under the Arbitration and Conciliation Act, 2015.

15. General Provisions

15.1 Updates to Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of updated Terms.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

15.3 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations under these Terms.

15.4 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AgentQure regarding the Platform.

15.5 Contact Information

For questions about these Terms, contact us at:

Email: legal@agentqure.com

15.6 Force Majeure

Neither party shall be liable for performance delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

16. Healthcare-Specific Terms

16.1 Medical Emergency Disclaimer

THE PLATFORM IS NOT INTENDED FOR MEDICAL EMERGENCIES. IN CASE OF MEDICAL EMERGENCY, CONTACT APPROPRIATE EMERGENCY SERVICES IMMEDIATELY.

16.2 Professional Judgment

Healthcare professionals must exercise independent professional judgment and not rely solely on Platform information for clinical decisions.

16.3 Regulatory Changes

If healthcare regulations change in ways that affect Platform operations, we may need to modify services or these Terms accordingly.

By using the AgentQure Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.